Privacy policy.
This Privacy Policy elucidates the practices employed by Silva Care Ltd. and its subsidiaries ("Silva Care," "we," “our,” "us") in collecting, utilizing, and sharing your information. This encompasses data obtained through our digital properties, accessible via the linked Privacy Policy on our Site.
The provisions of this Privacy Policy are broadly applicable to the information collected about you, whether you are a consumer, employee, contractor, prospective employee, member of the Network, prospective member of the Network, or an individual for whom you hold legal representation authority—such as a family member, friend, or client ("You," “Your,” “Yourself”).
Geographical Scope: It is imperative to note that this policy exclusively pertains to the data of residents in the United States and Canada.
Employee and Contractor Engagement: In instances where your data is gathered, utilized, or shared in connection with your employment or contracting with Silva Care Ltd., your information is also subject to the terms delineated in all applicable employment policies, handbooks, rules, and agreements. In the event of any conflict, these terms will prevail.
Network Membership: For those whose data is collected, used, or shared in relation to Network membership, adherence to the terms specified in the relevant franchise agreement(s) and written requirements is mandatory. In case of any conflict, these terms will take precedence.
For a comprehensive understanding of the handling of your personal information, it is advised to review the complete Privacy Policy.
Notice of Collection of Personal Information
In our pursuit of providing you with optimal services, we may gather various categories of personal information, as outlined below:
Identifiers:
Information that uniquely identifies you.
Customer Personal Information under California Civ. Code § 1798.80(e):
Data related to customers as specified by California Civil Code.
Voluntarily Provided Information on Personal Characteristics of Protected Classes:
Information pertaining to personal characteristics voluntarily shared, especially those associated with protected classes.
Commercial Information & Financial Information:
Details related to commercial and financial aspects.
Professional or Employment-Related Information:
Information relevant to your professional or employment status.
Sensitive Personal Information:
Data considered sensitive in nature.
Website/Application Interaction or Similar Network Activity:
Information concerning your interactions with our website, application, or other network activities.
Biometric Information:
Unique biological identifiers.
Sensory Data:
Information related to sensory experiences.
Health & Physical Characteristics:
Data related to health and physical attributes.
Inferences Drawn from the Above:
Conclusions or predictions derived from the collected information.
We collect this diverse range of information to:
Communicate with You:
Facilitate effective communication.
Administration of Our Business:
Ensure efficient business operations.
Anonymize Your Data:
Utilize data in a manner that safeguards your identity for internal and external purposes.
Enhance Security and Prevent Fraud or Illegal Activity:
Uphold security measures and prevent unauthorized activities.
Perform Contractual Duties and Obligations:
Fulfill contractual obligations or agreements.
Verify and Onboard Home Care Partners:
Validate and onboard partners onto the Honor care platform.
Ensure Compliance with Legal Obligations:
Adhere to legal requirements.
Facilitate Online or Platform Interactions:
Excluding the use of web tracking technologies for targeted advertising.
Care Coordination & Customer Service:
Improve care coordination and customer service.
Provide Educational Resources/Learning Management:
Offer educational resources and learning management.
Identify and Test Business Innovations:
Explore and test innovative business practices.
Perform Market Research and Analytics:
Gather insights through market research and analytics.
Advertise/Market for Employment, Recruitment, Products, and Services:
Promote opportunities and offerings.
Your privacy and data security are of utmost importance to us, and we are committed to ensuring compliance with legal standards and providing transparency in our data collection practices.
Communication Consent
By engaging with our Services or providing information about yourself, you acknowledge and consent to the terms outlined in this Privacy Policy. You agree not to furnish us with information about any other individual unless you have obtained that person’s consent or possess other legal authority to do so.
Your telephone communications with us may be recorded or monitored for quality control purposes. By choosing to communicate with us in this manner, you expressly consent to such recording for quality control purposes.
By sharing your contact information, such as email or telephone number, you agree to receive communications from us and from contracted providers reaching out on our behalf. You consent to being contacted via telephone call or text message at the provided number using automatic telephone dialing systems, even if you have previously registered on a Do Not Call registry. Your consent is not a precondition for making a purchase.
Data You Provide
We collect data that you provide to us when using the Site or our services, including communication through telephone calls, email, SMS, or completing website forms. This encompasses personal information, directly or indirectly identifying a particular individual.
The personal information you provide includes the following types of data (with examples):
Identifiers:
Name, postal address, phone number, or email address.
Personal Characteristics of Protected Classes:
Age, gender, and other voluntarily provided information such as marital status, medical diagnosis, physical or mental disability.
Commercial Information:
Records of services obtained or considered, client payor sources, benefits, budgets, government payment sources, and benefits information (Medicaid, Veteran’s Benefits, etc.).
Financial Information:
Banking information, account numbers, routing numbers, revenue, royalties, payments, invoices, and expenses related to the Network or employees.
Website/Application Interaction or Similar Network Activity:
Information provided in website contact forms, applications, or through chat functionality.
Professional or Employment-Related Information:
Employment-related information from applicants and employees, including current and past employer names, positions held, qualifications, work history, and performance records.
Sensitive Information:
Data revealing social security, driver’s license, state identification, or passport numbers; financial account details; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; and health-related information.
Biometric Information:
Genetic, physiological, behavioral, and biological characteristics or activity patterns used for identification, such as fingerprints, faceprints, voiceprints, and health data.
Sensory Data:
Audio or similar information, including recorded phone calls for quality assurance.
Health & Physical Characteristics:
Medical conditions, diagnosis, care needs, and other relevant health-related information you provide.
Your privacy and the security of your information are paramount to us.